1I am not satisfied with a software and your services. Can I have a refund?
Yes, we can refund you without any questions, just create a ticket with refund request in our HelpDesk system. However we are confident that our support team can fix any software-related issue, so get in touch and let us chance to help you!
*Note: Chargeback (transaction dispute) affects your credit score, also it takes much longer to get your money back that way, that's why we kindly ask you to contact us first!
2Do you really sell OEM software?
Yes, we do. Our online store specializes in sale of only licensed products. OEM software used in business purposes as well as for home computers is presented for sale at our online store.
3Can I be sure that all your products are not used, as far as the price is too low?
We guarantee that each software we sell is not used. We do not sell such kind of products. Our software is not used and has never been activated before.
4Should your customers register at the official website of manufacturers?
No, we have already done it for you and having bought a product, you shouldn’t register it.
5If I am not satisfied with the work of obtained product, can you pay my money back?
Our experienced and professional technical support can help you fix any kind of problems. The policy of our company is to satisfy our clients. In case trouble is not solved, surely money will be brought back.
6How can I differentiate OEM software from Retail Box packaging?
OEM software doesn’t contain printed manuals, attractive packaging and retail version is a full one offered by manufacturer and containing disk and Certificate of Authenticity. OEM software doesn’t include upgrade products.
7Should I pay additional fee for membership?
No, you shouldn’t. We do not require additional payments of any kind.
8Can I be sure that in future you will offer technical support?
Our experienced team is always ready to answer all questions concerning downloading and installation of software but speaking about technical support after purchase, we do not offer such kind of service.
9Do you give discounts if I buy several programs?
Unfortunately, no, we don’t. Each program you buy at the price presented at the moment of purchase and no additional discounts are offered.
10Can I install OEM software on several computers?
Software can be installed on only one computer. It is impossible to install it on several computers at the same time.
11How can I make a purchase?
You pay for the chosen product. We send you a login, password and personal link on your email for you to download the software and start installing it.
12In case of crash on my computer, do you give an opportunity to download bought program once again?
Yes, you can do it but, please, contact us beforehand for our support to reactivate your link.
13I want to buy software, which your online store doesn’t sell, can you offer it for me?
In this situation you should contact our support and probably we will help you.
14How to determine what type (32-bit or 64-bit) of software will work on my computer?
Following these steps on a Windows operating system, you can determine whether your computer is 32-bit or 64-bit:
1. Open the System Information
Open the Start menu, and click on Programs -> Accessories -> System Tools -> System Information
2. Look in the System Summary
The System Information tool will display detailed information about your Windows operating system.
Once opened it will show the "System Summary" a€“ its an overview of your computer and operating system.
3. Look for the System Type Item
On the right hand side of the window you will see a list of items. Look for the item called "System Type".
The value of this item will tell you whether your computer is 32-bit or 64-bit:
x86-based PC: Its a 32-bit computer.
x64-based PC: Its a 64-bit computer.
Now you know what system you have and can make the correct choice